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gavin lockhart Having made bread every 2 days for many years, have used this one 5 times since bought. There is a limited supply of flour in UK now and can't afford to waste any more experimenting with this machine and my wife has reverted to making bread by hand. The paddle broke on the 4th loaf, which you promptly replaced (thanks) 13.4.2020 19:02

Michael First attempt failed as 3 minutes of kneading at full speed was long from being enough we hade to do it 4 times at least with pauses in between to cool the motor to get it properly kneaded. It was also impossible to get the bread out after baking it. It came out in small pieces.
Second try we kneaded the dough by hand before using the maker for rise and bake. To get the bread out you had to cut with a knife. The struggle took ages.
Third attempt. We kneaded by hand. Used the maker to rise. Took it out again, kneaded, in again now with oiled up pan. Set it to bake for 1.0h at 140 and then additional 160 for another 40 minutes. Impossible to get the bread out came out in pieces.
So far this machine has produced alot of frustration. I realize we could probably do something wrong. But as I don't know what, exactly it still produces more frustration than bread.

I'm hoping sana support can answer. I have tried to advice the trouble shooting guide there it says that hard to take out bread is caused by the kneading paddles are stuck in the bread. In our case the kneading paddles weren't used at all so that wasn't the reason.
12.4.2020 00:36

ron Hello Michael, did you resolve your problems with the bread maker? It is very hard to find many user reviews for the Sana bread maker. So any info you can share will be appreciated! 20.1.2022 12:20

Silvana I have the same problem: impossible to remove the loaf from the tin properly. That´s why Teflon, or another form of non-sticking surface, is needed... 27.6.2022 11:03

Sana The loaf needs to cool completely for easier removal. We recommend putting a towel over it as it cools to keep the moisture in. Inverting the pan and tapping it on the counter after it is cool should cause it to come out. Some recipes, especially whole grain or gluten-free, are a little stickier. In this case, going around the cooled pan with a rubber spatula can loosen it. You can see it at 5:50 in this video: https://youtu.be/jsxgMfY8MvQ 27.6.2022 11:28

Michael Kwapisz Do you have more recepies available? Not only the ingredients but also a full program? 11.4.2020 20:45

Linda Is this available for purchase in the US? I would really like to buy one. 18.12.2019 20:39

Sana Products The Sana Smart Breadmaker only operates on 220v power and is incomnpatible with US power. A new version is being designed for the US, and hopefully will be released in 2023. 20.1.2022 12:24

Vee f Are your breadmakers (specifically the variants with stainless steel pans and blades) available in Australia currently, or in the near future? Regards. 16.12.2019 02:08

Daniel Hello

We currently don't have a distributor of our bread machine in Australia. It's possible to ship there from Europe, but the shipping is expensive.

Best regards

Daniel 17.12.2019 11:19

Pamela Valemont Can anyone be a distributor? Or does it have to be a big business owner? 13.3.2020 04:26

Daniel Hi Pamela
It would have to be someone with the capacity to order at least a pallet (20 units) and be able to service it in case of any issues. 13.3.2020 09:21

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