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Dez smith Hi, should my bread maker come with an instruction manual? Because it hasn’t. 16.8.2018 11:10
Dan (Support) Hello.
Yes it definitely should have an instruction manual in the box. May I where you purchased it, because they will need to send you a manual. In the meantime, you can download a PDF of the manual here:
We've never encountered that issue before. Thank you for bringing it to our attention. If you have any problem getting the manual, please write me directly at
16.8.2018 11:37
MariJ Hello - like other posters, I live in the US and look forward to this bread maker becoming available here. Do you have any updates since April? (I looked on your facebook page, but didn't see anything related to this.) Thanks! 2.8.2018 23:42
Dan Hello Mari

There haven't been any updates since April. We hope to be able to give some good news soon, but don't want to jump the gun until we have confirmation.

Believe me, we wish the process of converting voltage and getting US approval was faster :-)

Have a nice day

3.8.2018 09:02
GIJ SANA SMART BREAD MAKER (STANDARD) with stainless pan & Kneaders with English menu & Recipe book ?

Hi Good evening, I lived in Singapore.
Are you able to ship here & how much in total for the above item?
Hope to hear from you soon.
Thank You
2.7.2018 13:34
abderrahman how to unmold the bread from the stainless steel pan of the sana smart bread maker; is it available in my country (morocco).? 31.5.2018 21:20
Dan Hello. Because you can use lower temperatures with the smart bread maker (because the glass lid onb the stainless steel pan keeps the heat and moisture in more effectively), it usually isn't a problem to remove the bread from the pan. The important factor is to allow time (at least 20 minutes) for the bread and pan to cool down before removing the loaf. The only time it may be a problem is with sweet breads using sugar, since sugar will hold more firmly to the pan. In this case, it is best to apply vegetable oil or butter to the pan before adding the ingredients.
We ship to Morocco using UPS/DHL, although it is expensive. You can add any product to the cart on our eshop and choose the country to see an exact quote to your address. Because you are outside of the EU, VAT taxes will be removed from the price of the product (approx. 50 euros).
Have a nice day
1.6.2018 09:04
van I would like to order Grain mill & Breadmaker (steel pan). Can I know if you ship to Singapore? And also does breadmaker & grain mill both Lead & cadmium free? What quality is stainless steel? (Trying to avoid Lead due to health condition) Appreciate a reply. Thank you.
28.4.2018 07:42
Daniel Hello Van
We ship to Singapore - you can put an item in the cart and it will show you shipping costs before purchasing. Shipping from Europe is expensive, but the price of the items will be less because European VAT taxes will be automatically deducted.
The stainless steel pan in the Breadmaker is food-grade SUS304 which contains Chromium (18%), Nickel (10%), Carbon (0.08%), Manganese (2%), Silicon (0.75%), Phosphorus (0.045%), Sulfur (0.03%), and Nitrogen (0.1%). As far as I know, there us no lead in the grain mill. It is made from beech wood, and the grinding process involves two corundum stones which rotate. Corundum is a crystalline form of aluminium oxide typically containing traces of iron, titanium, vanadium and chromium.
30.4.2018 10:15
Tobias I am also interested to purchase the bread maker and maybe the mill.

However I am unable to select Singapore as a destination?
8.6.2018 10:56
Dan Hello Tobias

I checked with our logistics manager and you are correct. Singapore is not in the list of "official" destinations. But we can ship there. Shipping by private courier costs 110 euros, and the cost of the bread maker would be approximately 50 euros less as VAT taxes would be removed.
Thank you
8.6.2018 13:38
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