LizaHello. I live in Israel, I want to order a bread maker. Do you send to my country? Thank you for your reply in advance! 15.4.2018 00:50
DanielHello Liza
It is possible, but shipping costs including customs are expensive to Israel. On the other hand, the EU VAT taxes are removed so that will reduce the cost of the bead maker approximately 50 euros.
You can put your selected model into the cart on Sana-Store (https://www.sana-store.com/sana-smart-bread-maker-standard) and enter your shipping information before payment to see the exact costs.
Thank you
Daniel15.4.2018 15:24
Reply
RoozbehI live in the United States and look forward to purchasing this bread maker. Please provide an update on the comment you made in reply to Alex, below. Thank you.12.4.2018 02:19
Daniel (Support)Hello Roozbeh
It's a complex situation, because of the low tolerances required to keep the temperatures accurate. To update the below comment, our engineers have now successfully made a prototype which functions properly on North American voltage. The manufacturing facility is now evaluating the protoype, and we are waiting for an estimate of production time and shipping.
We have a large US distributor lined up, so believe me we are as anxious as anyone to see it finally made available in North America. When we receive confirmation and a firm date of availability, we will post it on our Sanaproducts Facebook page.
Thank you for your patience
Daniel12.4.2018 14:39
Reply
MarinaHi. I would like to buy a sana breadmaker but you don't send it in Cyprus. It is possible to do it somehow?
Thank you19.2.2018 08:48
Daniel (Support)Hello Marina.
You can order here: https://www.sana-store.com/sana-smart-bread-maker-basic. We can ship to Cyprus. Just select Cyprus as the country and it will show you shipping costs before checkout.
Have a nice day
Daniel19.2.2018 09:37
Reply
AlexHi, when do you anticipate the stainless steel bread maker to be produced for use in the United States? I know it was mentioned early 2018, but I wasn’t sure if you have a better time frame idea now. Will it show up in your website as an option to buy in the US? Do you know how much approximately shipping will be? Thanks!7.1.2018 00:05
DanielHi Alex
Unfortunately we still don't know. A test run for North American voltage was produced in November 2017, but it didn't hold the temperature accurately enough so the engineers are trying another solution. In the meantime, we are testing some 220V-110V step-down voltage regulators (that could be bought from 3rd party vendors) for those that absolutely can't wait. When the final production version is available, we are hoping to partner with a distributor in the US.8.1.2018 09:12
Reply
donnahHello, I saw it was mentioned it will work in 220v/60Hz. I'm concerned about the warranty. If it does not work for some reason, can I return it within 6 months and get a refund? It will take 2 to 3 months for your product to arrive to my country if I order and have it delivered to Germany then my friend/relative will send it over to me via sea shipment. Please advise.31.12.2017 03:04
DanielHello. It would not be a problem to return it for a refund. The Smart Bread Maker has a 2-year warranty.3.1.2018 08:57
donnahThank you Daniel. Do you have a distributor in Germany? 16.3.2018 02:06
donnahHello Daniel, I reviewed the terms and condition of sale. It says I can refund only within 14 days. https://www.sana-store.com/terms-and-conditions.html...can you please clarify or where I can see I can refund within 2 years? 16.3.2018 02:12
DanielHello Donnah
We don't have a distributor in Germany, as we handle shipments there from our nearby warehouse in the Czech Republic. We hope soon to have an official Sana-Store German site.
You are correct. Normally an item can be returned for a refund within 14 days. However, in your case you wouldn't be able to test it for 2-3 months to ensure it is compatible with your country's electrical standard, so it is reasonable for this 14 days to begin from the time you actually receive it. We ship to most countries, so it may be advantageous for you to select your country from the shipping options, at least to see the cost and time shipping directly from us.
Regardless, if you decide to purchase one, please leave me a message at my email (dan@eujuicers.com) so I can notify our logistics manager to make a note of this situation, in case there is some electrical compatibility issue when it arrives.
Have a nice day
Daniel16.3.2018 09:42
15.4.2018 00:50
It is possible, but shipping costs including customs are expensive to Israel. On the other hand, the EU VAT taxes are removed so that will reduce the cost of the bead maker approximately 50 euros.
You can put your selected model into the cart on Sana-Store (https://www.sana-store.com/sana-smart-bread-maker-standard) and enter your shipping information before payment to see the exact costs.
Thank you
Daniel 15.4.2018 15:24
It's a complex situation, because of the low tolerances required to keep the temperatures accurate. To update the below comment, our engineers have now successfully made a prototype which functions properly on North American voltage. The manufacturing facility is now evaluating the protoype, and we are waiting for an estimate of production time and shipping.
We have a large US distributor lined up, so believe me we are as anxious as anyone to see it finally made available in North America. When we receive confirmation and a firm date of availability, we will post it on our Sanaproducts Facebook page.
Thank you for your patience
Daniel 12.4.2018 14:39
Thank you 19.2.2018 08:48
You can order here: https://www.sana-store.com/sana-smart-bread-maker-basic. We can ship to Cyprus. Just select Cyprus as the country and it will show you shipping costs before checkout.
Have a nice day
Daniel 19.2.2018 09:37
Unfortunately we still don't know. A test run for North American voltage was produced in November 2017, but it didn't hold the temperature accurately enough so the engineers are trying another solution. In the meantime, we are testing some 220V-110V step-down voltage regulators (that could be bought from 3rd party vendors) for those that absolutely can't wait. When the final production version is available, we are hoping to partner with a distributor in the US. 8.1.2018 09:12
We don't have a distributor in Germany, as we handle shipments there from our nearby warehouse in the Czech Republic. We hope soon to have an official Sana-Store German site.
You are correct. Normally an item can be returned for a refund within 14 days. However, in your case you wouldn't be able to test it for 2-3 months to ensure it is compatible with your country's electrical standard, so it is reasonable for this 14 days to begin from the time you actually receive it. We ship to most countries, so it may be advantageous for you to select your country from the shipping options, at least to see the cost and time shipping directly from us.
Regardless, if you decide to purchase one, please leave me a message at my email (dan@eujuicers.com) so I can notify our logistics manager to make a note of this situation, in case there is some electrical compatibility issue when it arrives.
Have a nice day
Daniel 16.3.2018 09:42